Employee Telephone Training
How your employees are answering your telephones when speaking with potential new patients, customers or clients is obviously critical to the success your organization (regardless of size, profession, etc.) will or will not have.
However, what is often overlooked is all the other phone calls happening at your place of business. What happens when a current customer, client or patient contacts you? Are your employees speaking in a way that motivates them to remain with your business? Are they capturing and updating information critical to the success of your business on the phone calls?
What about when your employees contact customers, clients or patients to try and get them back through your doors to purchase your services (ones that entered your place of business and didn't buy the first time)? Are they trained on verbiage skills proven to motivate consumers to buy or do they just talk? Are they trained on what questions to ask that motivate consumer buying behavior or do they just talk?
What about all the outgoing phone calls made from your business to your customers, clients, patients, etc? What happens when a customer, client or patient inquires about price? Are your employees trained how to overcome by placing value on your business instead of quoting a price?
Anyway, you get the point. Every telephone call to and from your place of business is critical to the success you will or will not have. Ensure your employees are commercially trained on all incoming and outgoing telephone calls to help ensure you Rise Above your competition.