Most supervisors would agree that their staff wants to do a good job and that their employees do their best to meet the demands of the highly regulated blood bank industry. But occasionally management has to deal with employee performance that falls short of expectations. This issue becomes increasingly important if the employee has committed an error more than once, in spite of attempts to correct the problem. Such situations usually require more than just counseling; it is the responsibility of the supervisor to ensure that the staff members working for him or her are capable of performing their duties accurately. The regulatory/inspection agencies, such as the FDA, AABB and CAP, require documentation that employees are adequately trained for their duties and documented proof of retraining, if required, as a corrective action in an error situation.
"The regulatory/inspection agencies, such as the FDA, AABB and CAP, require documentation that employees are adequately trained for their duties..."When confronted with the possible need to retrain an employee, the questions each supervisor should ask are:
Mandatory training and discipline, even after a pattern of repeated errors, is an ineffective and often counter-productive strategy for the prevention of recurring errors. In an organization that encourages self-reporting of errors, you need to use care to ensure that staff members do not fear reprisal for their actions. Retraining should not be used as a disciplinary tool. Regular communication between the supervisor and the employee in regard to his/her performance on the job is an important part of employee success. This includes both under-performing employees and those employees whose performance is at satisfactory levels or better. The use of both constructive and appreciative feedback can be a powerful tool for improving employee performance.
Be sure that your organization has a method so that employees can report concerns about current SOPs and policies or can request their revision. It can be very frustrating to be expected to follow procedures that are not up to date or that are erroneous.
The BizBlitz Team