Waiters. Receptionists. The employee you hired at your clothing store, deli, bakery, etc. Treatment Coordinators in healthcare practices. I could list a thousand more but you will get my point after reading the following.
What do all of the above have in common? They are working at your business without any formal commercial training required to do their job at the level needed to ensure your organization grows at maximum capacity year after year. Facts are all the above job titles require high-level sales, presentation, verbiage and customer service skills to thrive at their job allowing you to Rise Above your competition.
Let's "dive" into this deeper with three quick examples of thousands I could provide ...
1) The receptionist you hired at your place of business never went to school to learn how to speak on the phones, overcome objections, overcome price inquiries, learn value proposition statements, etc. However, every single day they receive calls where they must apply those skills to ensure that inquiry becomes a paying customer/client/patient (depending on what type of business you are).
2) The person presenting money to your clientele never went to school to be trained how to present financials to people, overcome their objections, body posture and verbiage skills, interest education, consumer buying tendency education and much more. However, you feel comfortable with them presenting financials to your patients/customers/clients every single day?
3) The person you have working at your business and interacting with your clientele probably has no high-level customer service, sales or verbiage training. You have them working there because they seemed nice and you needed someone. However, it is a fact if they do not have those above mentioned skills, it is costing you money every single day.
My goal here is not to say the above people are stupid as that couldn't be further from the truth. I simply find it ironic and unfair that thousands of employees go to work every day without the training required to perform their job at the levels needed to grow your business at record levels every year. This crushes businesses of all sizes in all professions every single day, week, month and year.
Ask yourself the following. Are my employees commercially trained at the highest levels possible on all the following?
If you answered "no" it is a fact your business just lost money!
If you want to Rise Above your competition it is critical you invest in making sure your employees are trained on the commercial skills necessary to ensure their success; in turn, ensuring your organization becomes all that it can be!
One great way to do that is with our exclusive digital platform that takes your staff training and accountability to an entirely different level. Watch our free demo or request your free consultation below. Mention this article and receive your first month FREE!