Our mystery patient program is utilized by dental and specialty practices across the nation and is the perfect way to get valuable insight and visibility of how your employees are following protocols and interacting with your patients. It is also a perfect way to search for "holes in the boat" that you might not be aware are even happening. We also have doctors utilize our mystery patient program to catch employees that might be stealing or doing something else that could be considered a fireable offense.
Our expert healthcare shoppers are highly trained to know what questions to ask, how to ask them and how to test your employees on their customer service, education, verbiage, presentatoin skills and their trustworthiness.
Our shopping experts work with you to ensure our shops are customized specific to the needs of your dental or specialty practice. In addition, you will also receive a full analysis and recording of each appointment, along with tips and suggestions how to improve.
Mystery shoppers are an ideal strategy to hold your employees accountable and to search for lost opportunities at your business that could be costing you thousands in lost revenue every month. Our mystery shopping program provides valuable insight into your stengths and weakenesses to help Rise Above your competition and grow at record levels.
Our services are offered individually or bundled together as a Blitz Member for the ultimate in business growth and value.
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